Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
Tier 3) to play a key role in delivering, managing, and optimising our clients cloud and hybrid infrastructures. You will be responsible for ensuring the stability, performance, scalability, and security of mission-critical systems, with a primary focus on Microsoft Azure and associated modern workplace technologies. This senior-level position requires excellent troubleshooting skills, deep technical knowledge across cloud … and on-prem platforms, and a passion for automation and continuous improvement. You will also collaborate with architecture, security, and project teams to ensure operational excellence and long-term platform sustainability. The hours of work for this role are on a shift pattern Monday - Sunday, 7am - 7pm. Key Responsibilities as a Cloud Operations Engineer (Tier 3) : Operate, monitor, and … Proactively monitor system health, performance, and availability using Azure Monitor, Log Analytics, and other tools. Manage and optimise compute, storage, and networking resources. Apply and manage governance, compliance, and security policies across cloud estates. Execute backup, disaster recovery, and business continuity procedures. Systems Management & Optimisation: Maintain and troubleshoot Azure and hybrid cloud environments. Perform proactive monitoring, incident response, and More ❯
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
Initial triage, logging, password resets, account management, basic troubleshooting. Tier 2 Advanced troubleshooting of desktop, application, and M365-related issues. Tier 3 Resolution of escalated infrastructure, networking, and security incidents (Support from on-call 3rd line specialist teams available) Support end-user hardware and software issues, ensuring SLA targets are met. Maintain accurate documentation of incidents, requests, and fixes … certifications (e.g., AZ-305, MS-700). Strong experience with Microsoft Azure administration (working towards or certified AZ-104). Knowledge of backup and disaster recovery strategies. Exposure to security and compliance frameworks. Experience with automation/orchestration tools. Experience and Knowledge: Knowledge of Azure Monitor and Microsoft 365 administration. Understanding of Windows Server, Active Directory, DNS, DHCP, and … and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (InformationSecurity) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more informationMore ❯
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
a Tier 3 Engineer to join our team. You will will provide technical support for a variety of products and services with the main focus of Managed Networks and Security, Unified Communication and fixed connectivity supplied to our customers. Key Responsibilities as a Tier 3 Engineer: Remotely support and identify issues affecting customer systems and services, then perform top … be trusted to provide professional support services to Intercitys customers To be able to self-educate and attain industry standard IT accreditations. Use the internet and other sources of information to remain up to date with technical issues affecting the ICT sector. Liaise with clients to analyse, review, identify and develop relationships that meet/exceed customer needs. Contribute … CCIE Aruba CCCP Expert level Radius Experience, including Cisco ISE, Aruba ClearPass Process Management ITIL is highly desirable Experience and Knowledge: A minimum of five years providing network/security solutions in a technical support role to a high technical level or have graduated in an IT related subject, complimented by a minimum of three years experience. Experience with More ❯
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
weekend on-call rota (SaturdaySunday, 7am7pm) for critical out-of-hours support. Manage and support virtualised environments hosted in private CoLo infrastructure. Ensure compliance with documented quality procedures and security best practices. Education and Qualifications At least 3 years demonstrable experience of implementing, managing and maintaining a mix of the essential technical skills listed above in an Enterprise environment … and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (InformationSecurity) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more informationMore ❯