1 of 1 Infrastructure Monitoring Jobs in Winchester

personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Key Responsibilities Provide 2nd line support for critical applications and infrastructure in a high-availability environment. Respond to and resolve incidents escalated from 1st line support, taking ownership from diagnosis through to resolution or escalation to 3rd line/vendor … to best practice standards. Required Skills & Experience Proven experience in a 2nd line support or application support role within a live service/critical environment. Knowledge of: Netcool (event monitoring) ServiceNow (SNOW) or equivalent ITSM tool PowerShell scripting for automation and troubleshooting SQL (queries, troubleshooting) Oracle databases SolarWinds (infrastructure monitoring) Nice to Have (Desirable) Skills AIX (UNIX … administration and support) IBM MQ (messaging middleware) AWS (EC2, VPC - cloud infrastructure basics More ❯