2 of 2 Infrastructure Support Analyst Jobs in the Midlands

We are seeking an Infrastructure Engineer/Support Analyst, responsible for supporting and maintaining our clients internal IT systems and hardware estate as well as supporting their Dynamics 365 support operation. This role is ideal for someone who enjoys hands-on technical work, thrives in a practical support environment, and takes pride in ensuring reliable … internal IT operations. About the Role You will support the day-to-day operational needs of the business, focusing on internal IT systems, equipment, and processes. Main Duties and Responsibilities Application Support * Provide 1st and 2nd line support for Microsoft Dynamics 365 applications (internal and external users). * Diagnose and resolve technical issues related to Dynamics … CRM. * Escalate complex cases, ensuring accurate and complete documentation is maintained. * Conduct remote troubleshooting sessions and collaborate with colleagues to reach timely resolutions. * Log, track, prioritise and manage support tickets in line with SLAs using our ticketing system. * Ensure customers are kept informed throughout the lifecycle of their tickets and receive clear, professional communication. * Identify recurring issues and contribute More ❯

A leading MS partner is seeking a Infrastructure Support Analyst to support their on-premise infrastructure and Dynamics 365 applications. This role is split between 60% supporting D365 applications and 40% supporting on-site infrastructure. The role is working fully in office with some potential flexability. Responsibilities: Application Support (approx. 60%) Provide 1st and … 2nd line support for Microsoft Dynamics 365 applications (internal and external users). Diagnose and resolve technical issues related to Dynamics 365 CRM. Escalate complex cases, ensuring accurate and complete documentation is maintained. Conduct remote troubleshooting sessions and collaborate with colleagues to reach timely resolutions. Log, track, prioritise and manage support tickets in line with SLAs using our … of their tickets and receive clear, professional communication. Identify recurring issues and contribute to process improvements and knowledge base documentation. Contribute to team meetings and share insight on client support trends or platform improvements. Infrastructure Support (approx. 40%) Maintain and support internal IT infrastructure including networks, laptops, desktops, printers, and display equipment. Prepare and provision More ❯