2 of 2 Infrastructure Support Engineer Jobs in the Midlands

Cloud Infrastructure Support Engineer Work from home Career/Personal development opportunities! Overview We are seeking a Cloud Infrastructure Support Engineer to join a growing cloud services team. This is a permanent role focused on delivering high-performance, secure, and reliable hosting solutions through contributing to the wider support function, resolving technical issues … and working closely with customers. Key Responsibilities Support infrastructure upgrades: Windows Server (2016+), Active Directory, SQL Server, Exchange, SharePoint, Remote Desktop Services, Office, Microsoft 365, and Veeam Backup. Assist in the build, configuration, and ongoing support of cloud infrastructure. Provide level 2 reactive support in line with agreed SLAs. Communicate technical updates clearly to customers. Deliver … a proactive managed service and become a trusted technical advisor. Support cloud migration projects, including UAT, pre-live checks, and go-live processes. Resolve advanced infrastructure support tickets, assist 1st/2nd line teams, and act as the first point of escalation for cloud-related issues. Manage hosted environment configuration and administration. Monitor and maintain backup systems More ❯

We are seeking an Infrastructure Engineer/Support Analyst, responsible for supporting and maintaining our clients internal IT systems and hardware estate as well as supporting their Dynamics 365 support operation. Training on D365 will be provided! This role is ideal for someone who enjoys hands-on technical work, thrives in a practical support environment … and takes pride in ensuring reliable internal IT operations. About the Role You will support the day-to-day operational needs of the business, focusing on internal IT systems, equipment, and processes. Main Duties and Responsibilities Application Support * Provide 1st and 2nd line support for Microsoft Dynamics 365 applications (internal and external users). * Diagnose and resolve … CRM. * Escalate complex cases, ensuring accurate and complete documentation is maintained. * Conduct remote troubleshooting sessions and collaborate with colleagues to reach timely resolutions. * Log, track, prioritise and manage support tickets in line with SLAs using our ticketing system. * Ensure customers are kept informed throughout the lifecycle of their tickets and receive clear, professional communication. * Identify recurring issues and contribute More ❯