nationwide, enables us to make over 10,500 daily deliveries of our own chilled and frozen produce and that of third parties. What you'll be doing: As an InfrastructureSupportEngineer, you will promote the availability, performance, security, effective provisioning, installation/configuration, operation and maintenance of business applications and the associated infrastructure. As such, you … resolution and minimising impact on services and data integrity Engage in stakeholder forums (end-users, third party agencies or other functions within IT), obtain feedback, to promote service understanding Support regular system monitoring and alerting to verify the integrity and availability of appropriate resources and their associated processes to allow services to perform effectively and in line with business … quickly and proactively working closely with the Security team Actively and openly communicate risks, operational problems and tickets ascertaining business impact and escalating where appropriate Respond to requests for support in a timely fashion, ensure it meets the agreed service levels. Ensuring that customer Service is of a high standard and continually improved Follow appropriate controls over configuration, change More ❯
nationwide, enables us to make over 10,500 daily deliveries of our own chilled and frozen produce and that of third parties. What you'll be doing: As an InfrastructureSupportEngineer, you will promote the availability, performance, security, effective provisioning, installation/configuration, operation and maintenance of business applications and the associated infrastructure. As such, you … resolution and minimising impact on services and data integrity Engage in stakeholder forums (end-users, third party agencies or other functions within IT), obtain feedback, to promote service understanding Support regular system monitoring and alerting to verify the integrity and availability of appropriate resources and their associated processes to allow services to perform effectively and in line with business … quickly and proactively working closely with the Security team Actively and openly communicate risks, operational problems and tickets ascertaining business impact and escalating where appropriate Respond to requests for support in a timely fashion, ensure it meets the agreed service levels. Ensuring that customer Service is of a high standard and continually improved Follow appropriate controls over configuration, change More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom
ITSS Recruitment Ltd
We are seeking an InfrastructureEngineer/Support Analyst, responsible for supporting and maintaining our clients internal IT systems and hardware estate as well as supporting their Dynamics 365 support operation. Training on D365 will be provided! This role is ideal for someone who enjoys hands-on technical work, thrives in a practical support environment … and takes pride in ensuring reliable internal IT operations. About the Role You will support the day-to-day operational needs of the business, focusing on internal IT systems, equipment, and processes. Main Duties and Responsibilities Application Support * Provide 1st and 2nd line support for Microsoft Dynamics 365 applications (internal and external users). * Diagnose and resolve … CRM. * Escalate complex cases, ensuring accurate and complete documentation is maintained. * Conduct remote troubleshooting sessions and collaborate with colleagues to reach timely resolutions. * Log, track, prioritise and manage support tickets in line with SLAs using our ticketing system. * Ensure customers are kept informed throughout the lifecycle of their tickets and receive clear, professional communication. * Identify recurring issues and contribute More ❯
