2 of 2 Infrastructure Support Specialist Jobs in England

TSRN (The sales recruitment network) are recruiting for a Infrastructure and Support Specialist to work in Wembley. This is a six month to twelve month contract, with the possibility of going perm. 2nd line activities: Support & Troubleshoot Windows 10/11 desktop environment Support & Troubleshoot … using Veritas and Veeam Hardware/software procurement using global portals and local suppliers Managing logon scripts Technical Skills Required for 3rd Line IT Support Engineer : Installing, Support, Manage, and troubleshoot Windows Server (Active Directory, DHCP, DNS, File Services, Group Policy management, RDS, IIS, server hardware troubleshooting) - Versions …/2019/2022 Installing, Support, Manage, and troubleshoot Storage: NAS/SAN (Netapp/EMC/HP), Hyper-convergence, Virtual SAN (desirable) Install, Configure and troubleshoot Networking (VOIP - Mitel, DECT Telephony, VLAN, VPN Clients, Cisco, Firewall (desirable) Installing, Support, Manage, and troubleshoot Virtualisation VMWare/HyperV platforms More ❯

Job Title: 2nd Line Support Engineer Location: Reading - Hybrid Salary: £35-45k As a 2nd Line Support Engineer, you will be responsible for handling all escalations from the service desk team. You will work collaboratively to ensure incidents and escalations are resolved within SLA, while proactively reviewing … incident trends and implementing fixes. Responsibilities: Address escalated technical issues from the 1st line support, providing prompt and effective solutions. Work alongside 3rd line engineers and other teams to ensure smooth resolution of escalated issues and maintain clear communication throughout the process. Serve as a point of contact for … customer inquiries and concerns, delivering professional and exceptional customer service. Offer technical expertise and guidance to the 1st line support, aiding in their skill development and knowledge enhancement to minimize escalations. Conduct advanced troubleshooting and diagnostics on hardware, software, and network-related problems, aiming for efficient problem resolution. Maintain More ❯