1 of 1 Infrastructure Support Specialist Jobs in the UK excluding London

Job Title: 2nd Line Support Engineer Location: Reading - Hybrid Salary: £35-45k As a 2nd Line Support Engineer, you will be responsible for handling all escalations from the service desk team. You will work collaboratively to ensure incidents and escalations are resolved within SLA, while proactively reviewing … incident trends and implementing fixes. Responsibilities: Address escalated technical issues from the 1st line support, providing prompt and effective solutions. Work alongside 3rd line engineers and other teams to ensure smooth resolution of escalated issues and maintain clear communication throughout the process. Serve as a point of contact for … customer inquiries and concerns, delivering professional and exceptional customer service. Offer technical expertise and guidance to the 1st line support, aiding in their skill development and knowledge enhancement to minimize escalations. Conduct advanced troubleshooting and diagnostics on hardware, software, and network-related problems, aiming for efficient problem resolution. Maintain More ❯