2nd Line Technical Support Engineer
ME19, West Malling, Kent, Kings Hill, United Kingdom
Virtuoso IT Limited
team in a fast-paced IT Managed Services environment. This opportunity offers a learning path into the world of DevOps and Infrastructure as Code (IaC), working with one of our senior architects on the management and maintenance of Azure platform services. The successful candidate will have at least 3+ years' experience working in a customer … facing service desk environment, ideally within an outsourced/managed service organisation. They will possess a robust engineering-mindset and be deeply interested in learning as well as training junior teammates. Key Accountabilities Acting as Technical Lead for the team for all current and new supported products. Analysing, troubleshooting, and resolving endpoint, server, application … Support Analysts Provide in-depth training and mentoring of team members. Providing support to many different end-customers, ensuring timely resolution of incidents, and great customer satisfaction. Managing infrastructure within Azure. Analysing, troubleshooting, and resolving end user customer issues for Microsoft 365, MaaS360, McAfee, Sophos & Microsoft Teams Calling. Liaising with various 3rd party vendors to coordinate incident resolution. Update More ❯
Employment Type: Permanent
Salary: £30000 - £38000/annum + Bonus (Depending on Experience)
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