1 of 1 Insight Analyst Jobs in the East Midlands

Job Title - Senior Insight Analyst Location - Leicester or Bexhill (Hybrid) Welcome to Hastings Direct We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made huge investments in our technology, pricing, data … critical insights so that Hastings Direct can achieve our goals efficiently and effectively. Job details - you'll need to have demonstrable experience in: Providing insight to the Contact Centre Leadership Team on all contract centre activity, ensuring they can answer questions, solve problems and make decisions Using analytics skills … and tools, and historic data, to produce predictive analytics around customer interactions within the contact centre Linking multiple data sources to produce enriched insight and identifying trends, correlations and causes and developing a schedule of insight production Proactively identifying needs for on-off, bespoke insight to prove More ❯