3 of 3 Insight Consultant Jobs in the Midlands

Hopecompass is seeking an Insight Consultant to own the client relationship, understand operations leaders' goals, and analyse customer interactions to deliver actionable insights. You will create data-driven narratives to optimise the customer and agent experience in Contact Centre operations, using Power BI and other visualization tools. Hybrid ...

business operations, be that reducing fraud, improving CX scores like NPS or any other designated goal of the end client. The role of the Insight Consultant is to own the client relationship, to understand the operations leaders goals, their key metrics measures and then analyse customer interactions, provide … actionable insights, and create compelling data-driven narratives to support the optimisation of your client’s customer and agent experience. Essential Experience: Strong Customer Insight and Analysis experience Contact Centre Operations knowledge Reporting on Contact Centre metrics measures like CSAT, NPS, NES, AHT and Call Quality. Power ...

Randstad Talent Advisory is hiring a Consultant in Birmingham. You will execute high-quality data analysis and research, converting raw information into solid client-ready foundational blocks while learning the advisory craft on the job. You will work across product areas, balancing delivery, product development, and learning. This structured ...