IT Problem and Service Insights Manager
- Hiring Organisation
- University of Salford
- Location
- Salford, Greater Manchester, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £45,000
University of Salfords Digital Services department is seeking an experienced IT Problem and Service Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine strong ITIL/ITSM expertise with analytical skills to identify root causes, produce actionable … data-driven professional who thrives in a collaborative academic environment. Key Responsibilities Responsible for developing, documenting and embedding fit-for-purpose Problem Management, Service Insight and Continual Service Improvement processes aligned to ITIL best practice. Responsible for the management of regular service reviews with key senior stakeholders to evidence ...