ITSM Technical Support Engineer (Remote in the UK)
Daresbury, Cheshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Ivanti
Helix, ServiceNow, Axios, etc Strong technical troubleshooting skills Excellent interpersonal and communication skills Confident user of Microsoft Windows and common applications Understanding of Database and Server Technologies Understanding of internet and network technologies Excellent time management, multi-tasking and organisational skills Self-motivated to develop technically Ability to cope and work under pressure Able to adapt quickly to change Flexible … of a team but at the same time able to work independently What skills are nice to have: Knowledge of ITSM, CMDB and ITIL business processes Experience troubleshooting Microsoft Internet Information Services (IIS) and associated protocols Experience with troubleshooting Networking issues Strong troubleshooting/root cause isolation skills Familiarity with AWS, Azure, VMWare Experience providing SaaS support is desirable Exposure More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: