Analyst, Information Technology
- Hiring Organisation
- K2 Services
- Location
- Phoenix, Arizona, United States
- Employment Type
- Permanent
- Salary
- USD Annual
join our IT team. This role is responsible for providing first and second tier technical support, troubleshooting hardware/software issues, managing IT inventory, and ensuring smooth new hire setups. The ideal candidate should have experience with ServiceNow ITSM Incident Management, be detail-oriented, and maintain high standards … timely manner. Fulfill standard IT requests within fulfillment time matrix. Engage with end user directly via instant messaging, email, telephone, portal, virtual chat, remote control tool, or other approved media to intake, diagnose, update, escalate, and resolve technical issues. Log, track, and manage tickets using ServiceNow ITSM to ensure ...