Desktop Support Specialist
Plymouth, England, United Kingdom
Quantum World Technologies Inc
applications, Microsoft products, hardware, and peripherals. • Assist in implementing new endpoint initiatives, providing training and creating Knowledge Articles for global teams. • Handle software and application deployments, including packaging, patching, inventory, and security baselining. • Support automated endpoint management processes to enhance user experience and productivity. • Monitor and analyze gaps to improve processes, troubleshoot, and escalate technical issues related to endpoint … global enterprise, including software and hardware troubleshooting. • Experience with AD, DNS, Exchange, Citrix. • 4+ years with Configuration Management, MDM, Deployment methods using SCCM and Intune. • Knowledge of deployment methods, inventory control, security baselining, patching, application deployment. • Understanding of Windows 10 features, updates, and best practices. • Knowledge of Microsoft Patching Cycles & Policies (e.g., WSUS, Win10 Update Rings). • Familiarity More ❯
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