Gloucester, Gloucestershire, South West, United Kingdom
Infoplus Technologies UK Ltd
part of a team): Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones. Managing incident queues Handling calls with Customers, VIP user management Vendor management Responding in a timely fashion to reactive or proactive incidents Recording and documenting incident tickets Monitoring Phones, emails, Microsoft Team chat for any incoming incidents Management of Win-10 devices (MMD Microsoft Managed Devices) Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system. Antivirus Management (Defender/McAfee) Device movement from one desk to another as per requirement/project requirement. Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk … documentation, reporting and manuals Building & deploying workstations (Laptops/Desktops) with the standard approved image Providing Tech-Bar support for users queries/technical resolution. Hardware Asset and CDM Management IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup. Managing the IT kit retirement and moving the device to disposal area. Printers providing primary More ❯
Gloucester, Gloucestershire, South West, United Kingdom
Queen Square Recruitment Limited
Infrastructure team in Gloucester. This 100% onsite role focused on delivering first-class technical support to end-users, ensuring minimal downtime and optimal productivity. You will handle troubleshooting, device management, IT moves, and user support across a variety of technologies. Key Responsibilities Provide L1 support for hardware, software, Windows 10, VPNs, printers, mobile devices, and Office apps. Build, deploy … Experience Proven desktop support experience in a Microsoft Managed Desktop environment. Strong knowledge of Windows 10 troubleshooting, Intune, and antivirus tools (Defender/McAfee). Experience with Azure account management, Teams admin, and SharePoint L1 support. Knowledge of cloud printing, Starlink satellite devices, and mobile device setup (iPhone/iPad). ITIL certification or strong process knowledge. Excellent communication More ❯
Innsworth, Gloucester, Gloucestershire, England, United Kingdom
Hays Specialist Recruitment Limited
deployment of Windows 11 devices. This role is critical to the success of a large-scale refresh initiative and involves hands-on support in device setup, user handover, and inventory management. You will work under the direction of the Contractor Engineer and Site Manager to ensure smooth and efficient migration processes.Tell me more, tell me more...Our client is currently … devices per the migration schedule Label returned devices for disposal or refurbishment based on designation rules Package returned devices using the original packaging of the new devices Workflow & Issue Management Update the contractor's workflow management system at each relevant step Promptly report any issues to the Contractor Engineer and Site Manager Escalate unresolved issues to the Post … Migration Support Engineer Inventory & End-of-Day Duties Conduct daily manual stock checks and report findings At the end of each day, they move all devices and equipment back to on-site storage. Other stuff we're potentially looking for: Experience in IT hardware handling, device refresh, or migration projects Basic understanding of Windows operating systems (Windows 10/ More ❯