Issue Tracking Jobs in Preston

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Platform Support Manager

Preston, England, United Kingdom
OCU
platform performance, incident resolution, and system resilience, minimizing downtime risks while enabling seamless scaling. Enhances Service & Client Satisfaction: By leading a high-performing support team, this role ensures faster issue resolution, better onboarding for new contracts, and an improved user experience across all platforms. Supports OCU’s Strategic Growth Goals: This role is critical for integrating new acquisitions, managing … working knowledge of ITSM tools (e.g., ServiceNow, Jira, Fresh Service) and best practices for incident, problem, and change management. • Hands-on experience with Azure DevOps or similar tools for issue tracking, release management, and CI/CD pipeline monitoring. • Experience managing complex escalations, vendor relationships, and third-party support engagements to ensure timely issue resolution. What We More ❯
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