4 of 4 Issue Tracking Jobs in the North of England

Reacts to moderately complex client inquiries and conducts research to solve issues within established guidelines. Continues knowledge transfer for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology. Includes clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and proposing communication of the resolution to … the client. Assigned as contact with the client to either resolve client's issue or propose definition of client's problem for subsequent action. Participates in the calls with technical, account management, vendors and/or the client when necessary, and updates issue tracking systems, while keeping the client informed. Begins to analyze and evaluate client initiated More ❯

platform performance, incident resolution, and system resilience, minimizing downtime risks while enabling seamless scaling. Enhances Service & Client Satisfaction: By leading a high-performing support team, this role ensures faster issue resolution, better onboarding for new contracts, and an improved user experience across all platforms. Supports OCU’s Strategic Growth Goals: This role is critical for integrating new acquisitions, managing … working knowledge of ITSM tools (e.g., ServiceNow, Jira, Fresh Service) and best practices for incident, problem, and change management. • Hands-on experience with Azure DevOps or similar tools for issue tracking, release management, and CI/CD pipeline monitoring. • Experience managing complex escalations, vendor relationships, and third-party support engagements to ensure timely issue resolution. What We More ❯

translators (TLE, BizLink preferred) Hands-on experience with OpenText EDI platforms Familiarity with VANs, EDI mailboxes, and communication protocols (AS2, FTP, TCP/IP, HTTP) Experience supporting customers directly: issue tracking, escalation, resolution Excellent troubleshooting, communication, and stakeholder management skills. Why consider this role? A great opportunity to develop global experience and have a big impact within the More ❯

translators (TLE, BizLink preferred) Hands-on experience with OpenText EDI platforms Familiarity with VANs, EDI mailboxes, and communication protocols (AS2, FTP, TCP/IP, HTTP) Experience supporting customers directly: issue tracking, escalation, resolution Excellent troubleshooting, communication, and stakeholder management skills. Why consider this role? A great opportunity to develop global experience and have a big impact within the More ❯