5 of 5 Issue Tracking Jobs in the Thames Valley

in large-scale information systems High proficiency in Oracle SQL & PL/SQL , with a strong focus on writing clean, efficient code A solid understanding of configuration management and issue tracking systems Knowledge of HTML, JavaScript, Java, JSON , and a willingness to learn new technologies Strong OLTP experience What We’re Looking For: Exceptional diagnostic and analytical skills More ❯

The E-Commerce Success Manager plays a key global role in maintaining platform stability, improving operational excellence, and communicating resolution progress and performance insights to senior stakeholders. Key Responsibilities Issue & Bug Management Serve as the single owner globally for all website issues and defects reported by internal stakeholders & consumers. Log, prioritise, and track bugs through resolution, ensuring timely fixes … in collaboration with IT, development, and QA teams. Coordinate triage sessions to assess impact, root cause, and urgency of reported issues. Maintain a central issue tracker and ensure clear visibility across teams. Analyze and manage alert systems software ensuring it is optimal and accurate to capture any issues Stakeholder Communication & Reporting Act as the main liaison between e-commerce … rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. Contribute to building standard operating procedures for issue management and site quality. Hold success & satisfaction reviews around site stability & performance with core markets Analyze if we have the right alerting in place and right processes to respond More ❯

Expert for system upgrades, integrations, and future projects, providing technical insight and guidance. Change Management: Assist the Development Manager with system changes and new integrations to maintain operational efficiency. Issue Tracking: Manage and progress assigned Jira tickets, ensuring timely resolution and clear communication. Knowledge & Documentation: Produce and maintain Knowledge Articles to support user queries and training. User Access More ❯

customer issues independently or via development team escalation * Installing and customising applications for new clients * Delivering user training sessions * Testing bug fixes and updates before client release * Maintaining accurate issue tracking via Jira What will you need? * IT qualification or degree (essential) * Experience working with service desk ticketing tools such as Jira * Strong knowledge of SQL, Windows environments More ❯

Test deliverables for all of the ORAN vendors Define the Test reporting criteria with each stakeholder and create and maintain a customer dashboard for all Test process reporting and issue tracking items. Ensure that the agree Test scope and specification testing reports have been provided by each ORAN vendor Optimize the Test execution plans across each ORAN vendors More ❯