1 of 1 JIRA Agile Jobs in Merseyside

of this role Lead and develop a high-performing IT service team to deliver exceptional support across the organization Establish and maintain robust IT service management frameworks using JIRA Agile processes, ITIL methodologies, or similar industry standards Drive continuous improvement initiatives to enhance service quality, efficiency, and user satisfaction Ensure seamless integration between IT operations and … Maintain a holistic view of IT services and their interdependencies Investigate and optimize service delivery across the entire service portfolio Demonstrate comprehensive knowledge of service management frameworks (ITIL, Agile) Apply lifecycle and capability elements of ITIL to improve service maturity Balance technical requirements with business needs to deliver optimal outcomes Stakeholder Relationship Management Identify and engage with key … Proven experience managing IT teams and driving service delivery improvements Strong knowledge of IT service management frameworks (ITIL Foundation certification required, ITIL Intermediate/Expert preferred) Experience with Agile methodologies and tools (JIRA, Confluence, or similar) Demonstrated expertise in asset management, configuration management, and service catalog development Strong analytical and problem-solving skills with data-driven More ❯