ROLE PURPOSE: As a JiraDeveloper, you will be responsible for managing and maintaining the GBS ticketing platform to meet the needs of GBS's stakeholders. ROLE and RESPONSIBILITIES: Configure and customise the JSM based on organisational needs. Design, develop, and implement custom Jira solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles … and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change management processes within JSM. Ensure changes are documented, tested, and implemented with minimal disruption. … software assets. Generate and analyse reports to evaluate the performance of the IT service desk. Provide insights and recommendations for continuous improvement. Ensure platform security, stability, and compliance. Provide Jira training and support to end-users and assist with necessary documentation. Sharing of good practice with stakeholders across GBS. ESSENTIAL SKILLS and EXPERIENCE: Demonstrable relevant experience with JiraMore ❯
ROLE PURPOSE: As a JiraDeveloper, you will be responsible for managing and maintaining the GBS ticketing platform to meet the needs of GBS's stakeholders. ROLE and RESPONSIBILITIES: Configure and customise the JSM based on organisational needs. Design, develop, and implement custom Jira solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles … and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change management processes within JSM. Ensure changes are documented, tested, and implemented with minimal disruption. … software assets. Generate and analyse reports to evaluate the performance of the IT service desk. Provide insights and recommendations for continuous improvement. Ensure platform security, stability, and compliance. Provide Jira training and support to end-users and assist with necessary documentation. Sharing of good practice with stakeholders across GBS. ESSENTIAL SKILLS and EXPERIENCE: Demonstrable relevant experience with JiraMore ❯
ROLE PURPOSE: As a JiraDeveloper, you will be responsible for managing and maintaining the GBS ticketing platform to meet the needs of GBS's stakeholders. ROLE and RESPONSIBILITIES: Configure and customise the JSM based on organisational needs. Design, develop, and implement custom Jira solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles … and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change management processes within JSM. Ensure changes are documented, tested, and implemented with minimal disruption. … software assets. Generate and analyse reports to evaluate the performance of the IT service desk. Provide insights and recommendations for continuous improvement. Ensure platform security, stability, and compliance. Provide Jira training and support to end-users and assist with necessary documentation. Sharing of good practice with stakeholders across GBS. ESSENTIAL SKILLS and EXPERIENCE: Demonstrable relevant experience with JiraMore ❯
Job Title: Jira/Confluence Developer Location: Warton. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £47,683+ Depending of skills and experience What you’ll be doing: Design and develop workflows, including automation of manual processes Manage the full Atlassian toolset (workflows … custom fields, schemes, add-ons, and integrations) for the IM&T Atlassian team Act as Jira subject matter expert in governance discussions and best practice implementation Build and maintain dashboards and reports for stakeholders Create and update technical and user-facing documentation, including training materials Provide data analysis, process improvement recommendations, and creative problem-solving in an agile environment … Balance user requests with business priorities while ensuring compliance with IM&T governance standards Your skills and experiences: Proven expertise in the Atlassian toolset (Jira, Confluence, and related applications) STEM background (Science, Technology, Engineering, Mathematics) providing good evaluative and problem-solving skills Stakeholder management experience, with the ability to collaborate across technical and business teams Extensive experience using the More ❯
