2 of 2 Journey Map Jobs in Cambridge

analyses to identify process inefficiencies and underperforming technologies. Implement continuous improvement frameworks to drive sustainable change. Plan, lead, and deliver multiple concurrent business process re-engineering and customer journey mapping projects. Analyze quantitative and qualitative data from multiple sources to generate actionable insights. Conduct follow-up observations and interviews to ensure comprehensive understanding of business processes and structures. … Specification Essential Experience: Significant experience as a Business Analyst. Experience in deriving new insights from diverse and complex information. Experience in customer-focused business process reviews or customer journey mapping, preferably in the public sector. Experience managing or supporting multiple concurrent projects with competing demands. Commitment to continuous service improvement and efficient working practices. Considerable experience analyzing complex More ❯

client seeks a technical, creative, and highly strategic Head of Lifecycle Marketing to develop a growth-focused lifecycle marketing strategy, personalized content libraries, and a comprehensive journey map focused on personalization. The Skills/Requirement Needed to Succeed: This role demands a scrappy, hands-on professional who can craft and execute end-to-end strategies, deeply engaging … with the full customer journey to maximize conversion, engagement, retention, and lifetime value (LTV). This high-visibility position reports directly to the Vice President of Marketing and will work closely with key senior-level stakeholders. This role involves collaboration with the extended executive team and across the company’s entire consumer product portfolio. Overall Experience: Must have More ❯