5 of 5 Journey Map Jobs in Hounslow

and other designers to shape and act on user insights Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Required Skills and Experience Active More ❯

and retention. Support the design and execution of customer segmentation strategies. Collaborate with cross-functional teams to align customer insights with business goals. Lead initiatives to improve customer journey mapping and experience optimisation. Work with wider data engineering and IT teams to ensure data accuracy, accessibility, and integration across platforms (e.g., CRM, CS platforms, BI tools). Evaluate More ❯

a leading UK Games studio. You’ll focus on key player journeys like account creation, onboarding, payment flows, and community features — ensuring smooth, engaging interactions beyond gameplay. Key Responsibilities: Map and optimise player journeys across registration, returner recovery, purchase, and community services Design engaging onboarding journeys that mirror the games brand and tone Develop and maintain atomic design systems … tools (Framer, Webflow, or similar) Create accessible, cross-device community service interfaces (e.g. hiscores, polls) Requirements: Proven experience in Web/UX/UI design roles with strong journey mapping skills Gaming industry experience highly desirable Solid expertise in atomic design systems and component libraries Comfortable working remotely with a fast-paced, iterative design process Experience designing for More ❯

of customer health scores and performance metrics. Identify trends in customer behaviour, usage, and feedback. Assist in segmenting customers based on value, engagement, and risk. Contribute to customer journey mapping and experience analysis. Help monitor KPIs such as new customer onboarding times, customer queries and case management, billing accuracy, claims, operational delivery, and SLA performance. Support ad hoc … Looker to visualize data. Ensure data accuracy and consistency across systems Collaborate with cross-functional teams to align customer insights with business goals. Support initiatives to improve customer journey mapping and experience optimisation. It's all about you What you’ll bring to IAG Cargo: You will be detail-oriented, analytical and customer-focused with a proven track More ❯

client seeks a technical, creative, and highly strategic Head of Lifecycle Marketing to develop a growth-focused lifecycle marketing strategy, personalized content libraries, and a comprehensive journey map focused on personalization. The Skills/Requirement Needed to Succeed: This role demands a scrappy, hands-on professional who can craft and execute end-to-end strategies, deeply engaging … with the full customer journey to maximize conversion, engagement, retention, and lifetime value (LTV). This high-visibility position reports directly to the Vice President of Marketing and will work closely with key senior-level stakeholders. This role involves collaboration with the extended executive team and across the company’s entire consumer product portfolio. Overall Experience: Must have More ❯