7 of 7 Journey Map Jobs in Lancashire

accessible alternative dispute resolution. Over recent years, the Service has undertaken significant change to improve our customer experience and our financial sustainability. For the next phase of our journey, we have even bigger ambitions to reimagine our customer experience and we’re determined to move at pace. Working alongside Customer Journey Owners, Process Improvement specialists and … Customer understanding: gathering the necessary data and commissioning the necessary research to gain insights into our customers’ needs, behaviours and preferences. Design and innovation: applying design thinking methodologies to map customer journeys, define touchpoints, and design service blueprints that outline the end-to-end customer experience. Problem definition and solutioning: engaging stakeholders in activities to gather feedback and validate … techniques to communicate service concepts, ideas, and improvements in an easy-to-understand format for varying audiences. This includes creating service design artefacts such as service maps, customer journey maps, personas and service blueprints to convey insights and recommendations to stakeholders. Engagement and collaboration: engaging and collaborating with stakeholders throughout the design process at all levels of the More ❯

and other designers to shape and act on user insights Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Required Skills and Experience Active More ❯

Triage, ticketing and cross-team liaison skills. Experience with analytics tools (Google Analytics, Looker, Hotjar.) Previous exposure to UX/UI design, A/B testing, or customer journey mapping. Excellent written and verbal communication skills. Strong organisational skills with attention to detail. A customer-first mindset and problem-solving attitude. Ability to multitask and thrive in a More ❯

a leading UK Games studio. You’ll focus on key player journeys like account creation, onboarding, payment flows, and community features — ensuring smooth, engaging interactions beyond gameplay. Key Responsibilities: Map and optimise player journeys across registration, returner recovery, purchase, and community services Design engaging onboarding journeys that mirror the games brand and tone Develop and maintain atomic design systems … tools (Framer, Webflow, or similar) Create accessible, cross-device community service interfaces (e.g. hiscores, polls) Requirements: Proven experience in Web/UX/UI design roles with strong journey mapping skills Gaming industry experience highly desirable Solid expertise in atomic design systems and component libraries Comfortable working remotely with a fast-paced, iterative design process Experience designing for More ❯

email automation strategy within Dynamics 365 to support lead generation and customer engagement, including mass email campaigns Design a suite of touchpoint emails to guide customers through their journey, enhancing their experience Manage multi-channel campaigns across digital, social media, email, and content marketing to generate leads and increase brand awareness Produce engaging content such as blogs, case … marketing strategies Digital marketing experience, including SEO, PPC, and social media management Exceptional copywriting and content creation skills for engaging B2B audiences Knowledge of marketing automation and customer journey mapping Outstanding organizational skills to manage multiple projects and deliver results on time A proven track record in a consultative marketing role, preferably within SaaS or tech sectors, demonstrating More ❯

automation strategy within dynamics 365 to support lead generation and customer engagement, including mass email campaigns Design a suite of touchpoint emails that guide customers seamlessly through their journey, enhancing their experience with the client. Develop and manage multi-channel campaigns, including digital, social media, email, and content marketing, to generate leads and raise brand awareness. Produce high … the website and social channels reflect our brand and are optimised for engagement. Ensure all internal systems, including Dynamics 365, are kept updated with accurate marketing and customer journey data. The ideal candidate will have: A confident communicator with a proven ability to generate compelling content and establish thought leadership across digital platforms and industry channels. Experience with … including SEO, PPC, and social media management. Exceptional copywriting and content creation skills, with a focus on engaging and converting B2B audiences. Knowledge of marketing automation and customer journey mapping, ensuring smooth and effective customer engagement. Outstanding organisational skills, with the ability to manage multiple projects simultaneously and deliver results on time. A proven track record in a More ❯

client seeks a technical, creative, and highly strategic Head of Lifecycle Marketing to develop a growth-focused lifecycle marketing strategy, personalized content libraries, and a comprehensive journey map focused on personalization. The Skills/Requirement Needed to Succeed: This role demands a scrappy, hands-on professional who can craft and execute end-to-end strategies, deeply engaging … with the full customer journey to maximize conversion, engagement, retention, and lifetime value (LTV). This high-visibility position reports directly to the Vice President of Marketing and will work closely with key senior-level stakeholders. This role involves collaboration with the extended executive team and across the company’s entire consumer product portfolio. Overall Experience: Must have More ❯