1 of 1 Journey Map Jobs in Tavistock

shape Care Control Systems' entire customer-facing function, ensuring every client receives an exceptional, consistent, and proactive experience throughout their full lifecycle. You will own the complete customer journey-from onboarding, adoption, and support through to long-term relationship management-driving satisfaction, retention, and sustainable growth. You will oversee three core functions that together deliver a seamless, end … Tiered Key Account Management (Platinum Bronze) - nurturing ongoing client relationships, strengthening partnership value, and supporting long-term retention and expansion. Together, these three pillars form a cohesive customer journey under your leadership, empowering you to drive operational excellence, continuous improvement, and a truly customer-centric service culture. This position sits at the intersection of customer engagement, operations, and … commercial performance. Working closely with the COO you will ensure every part of the customer journey - from onboarding through ongoing support, reflects Care Control's values of trust, transparency, and excellence. You will; Champion the voice of the customer across the business. Translate customer insights into service improvements and product enhancements. Drive data led decision-making to maintain More ❯