Role Overview Our client is seeking a dedicated and customer-oriented JuniorITSupportAnalyst to join their team. In this role, you will provide onsite support to a large userbase, addressing their IT issues and queries with efficiency and a high level of … Your ability to solve problems and interact positively with users will be key to ensuring their satisfaction. Your Responsibilities Deliver both proactive and reactive ITsupport directly to end users. Utilise IT Service Management (ITSM) systems to log and monitor incidents, ensuring adherence to Service Level Agreements … Recognise and report recurring issues to the appropriate teams for further analysis. Set up and configure computers for new employees and upgrade existing equipment. Support various enterprise solutions, including Google Suite, iOS, Windows 11, ServiceNow, MobileIron, and Nexthink (training will be provided). Assist with the use of iOS More ❯
Welwyn Garden City, Hertfordshire, South East, United Kingdom
Hays
Role Overview Our client is seeking a dedicated and customer-oriented JuniorITSupportAnalyst to join their team. In this role, you will provide onsite support to a large userbase, addressing their IT issues and queries with efficiency and a high level of … Your ability to solve problems and interact positively with users will be key to ensuring their satisfaction. Your Responsibilities Deliver both proactive and reactive ITsupport directly to end users. Utilise IT Service Management (ITSM) systems to log and monitor incidents, ensuring adherence to Service Level Agreements … Recognise and report recurring issues to the appropriate teams for further analysis. Set up and configure computers for new employees and upgrade existing equipment. Support various enterprise solutions, including Google Suite, iOS, Windows 11, ServiceNow, MobileIron, and Nexthink (training will be provided). Assist with the use of iOS More ❯
Employment Type: Contract
Rate: Up to £22.56 per hour + £22.56 per hour (via umbrella)
JuniorITSupportAnalyst Permanent Office based £30-35K per annum Based in Harlow We are seeking a dynamic and detail-oriented individual eager to contribute to a wide range of tasks and systems. As part of the team, you will leverage your analytical mindset … deliver process mapping, system user guides, and training materials. Ensure the seamless day-to-day operation of Tesseract and its integration with other systems. Support administrative and operational teams with technical expertise. Streamline processes within Tesseract to enhance efficiencies. Ideal candidate will have: Ability to understand and gain requirements More ❯
