2 of 2 Junior IT Support Jobs in the North West

Job Title: Junior IT Support Analyst Location: Liverpool, UK Industry: Medical Salary: £26-27k per annum (DOE) We are seeking a proactive IT Support Analyst to join our dynamic team at a leading pharmaceutical company based in Liverpool. The successful candidate will play a critical role in supporting and maintaining IT systems, ensuring … business continuity, and delivering excellent user support in a highly regulated environment. Key Responsibilities: Provide 1st line technical support for all IT-related incidents and service requests across the business. Troubleshoot and resolve issues related to hardware, software, networks, and enterprise applications Customer Service experience Manage user accounts, permissions, and access rights in Active Directory, Microsoft … and other platforms. Install, configure, and maintain desktops, laptops, printers, and mobile devices. Escalate complex issues to senior IT staff or third-party vendors as required. Monitor IT infrastructure health and respond proactively to system alerts. Document support activities, solutions, and knowledge articles using the ITSM system. Support data backup processes and assist with disaster recovery More ❯

Job Summary As a Junior IT Support & Hardware Technician at Cloud2IT, youll primarily work behind the scenes refurbishing machines and prepping computers to specified requirements, managing inventory, and supporting the team. You wont be working directly with customers straight away, but this role is designed to gradually ease you into a customer-facing environment as your confidence … and skills grow. Its a great opportunity for someone eager to learn, tackle technical challenges, and develop their IT expertise in a dynamic MSP setting. Key Responsibilities Refurbish machines and prep computers to specified requirements Handle VoIP hardware inventory and management Image and configure PCs for deployment Install and upgrade hardware components like RAM, NVMe drives, and graphics cards … Receive, test, and sticker refurbished devices Manage stock levels and organise the hardware storage area Assist with picking, packing, and dispatching equipment for site visits and deliveries Support the team with basic ticket triage and straightforward support calls Book appointments and assist with scheduling Pre-provision network hardware for upcoming installations Maintain accurate records of stock and equipment More ❯