3 of 3 Junior Support Engineer Jobs in the East of England

Role Overview Our client is seeking a dedicated and customer-oriented Junior IT Support Engineer to join their team. In this role, you will provide onsite support to a large userbase, addressing their IT issues and queries with efficiency and a high level of customer service. … ability to solve problems and interact positively with users will be key to ensuring their satisfaction. Your Responsibilities Deliver both proactive and reactive IT support directly to end users. Utilise IT Service Management (ITSM) systems to log and monitor incidents, ensuring adherence to Service Level Agreements (SLAs). Recognise … and report recurring issues to the appropriate teams for further analysis. Set up and configure computers for new employees and upgrade existing equipment. Support various enterprise solutions, including Google Suite, iOS, Windows 11, ServiceNow, MobileIron, and Nexthink (training will be provided). Assist with the use of iOS devices More ❯

Role Overview Our client is seeking a dedicated and customer-oriented Junior IT Support Engineer to join their team. In this role, you will provide onsite support to a large userbase, addressing their IT issues and queries with efficiency and a high level of customer service. … ability to solve problems and interact positively with users will be key to ensuring their satisfaction. Your Responsibilities Deliver both proactive and reactive IT support directly to end users. Utilise IT Service Management (ITSM) systems to log and monitor incidents, ensuring adherence to Service Level Agreements (SLAs). Recognise … and report recurring issues to the appropriate teams for further analysis. Set up and configure computers for new employees and upgrade existing equipment. Support various enterprise solutions, including Google Suite, iOS, Windows 11, ServiceNow, MobileIron, and Nexthink (training will be provided). Assist with the use of iOS devices More ❯

updated with IT trends, security practices, and system protocols. Role Assist in troubleshooting and resolving hardware, software, and network issues Provide first-line technical support to users via phone, email, and in person Help install, configure, and maintain desktops, laptops, printers, and peripheral equipment Support system updates, backups … and routine maintenance activities Document support tasks and solutions in ticketing systems Shadow and learn from senior engineers in diagnosing system and network failures Monitor system performance and escalate complex issues appropriately Training Information Communication Level 3 (ICT) Apprenticeship Standard You will also receive full training and support … lies in focusing on its core competencies. Our driving force is to work hand in hand with business owners and executives like you, to support your business growth and efficiency. We see ourselves as more than just an IT service provider; our goal is to be your strategic IT More ❯