2 of 2 Juniper Jobs in Belfast

within strict SLAs to ensure timely resolutions. Maintain accurate shift handovers and keep support tickets up to date. Keep customers informed throughout the fault lifecycle. Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems. Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF. Liaise with third-party engineers and suppliers to More ❯

first point of contact for customer escalations. Troubleshoot and manage faults, aiming to resolve over 95% on the first call. Work within service-level agreements (SLAs). Troubleshoot Cisco, Juniper, and other networking equipment. Manage circuit faults and support field engineers. Monitor network health using SolarWinds. We're looking for someone with: Experience in an IT helpdesk or NOC More ❯