support tickets are current and comprehensive. Keep customers informed throughout the entire fault lifecycle, delivering clear and timely updates. Configure and troubleshoot a range of network devices including Cisco, Juniper, Adtran switches, routers, DSLAMs, modems, and other IT systems. Manage circuit faults across multiple technologies such as ADSL, SDSL, Ethernet, NGA, MPF, and SMPF. Liaise effectively with third-party More ❯
within strict SLAs to ensure timely resolutions. * Maintain accurate shift handovers and keep support tickets up to date. * Keep customers informed throughout the fault lifecycle. * Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems. * Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF. * Liaise with third-party engineers and suppliers to More ❯
Belfast, County Antrim, Northern Ireland, United Kingdom
Develop
funded qualifications, with plenty of room to grow your career. What you'll be doing: Monitor, log and resolve faults across IT and network infrastructure Configure and troubleshoot Cisco, Juniper and Adtran devices Manage circuit faults (ADSL, SDSL, Ethernet, NGA, MPF, SMPF) Support field engineers with remote checks and fixes Work within strict SLAs, ensuring accurate handovers and updates More ❯
