IT Service Transformation Analyst (AI & Copilot)
- Hiring Organisation
- Pontoon
- Location
- Leeds, West Yorkshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £550 - £600/day
focused on improving colleague support experiences across IT services. The team is responsible for optimising how employees raise requests, resolve IT issues, access knowledge, and interact with support teams. With the introduction of AI-powered tools such as Microsoft Copilot , there is a major opportunity to simplify … summarisation of screenshots, emails, or error messages. Enabling service desk teams to summarise ticket history and extract next steps quickly. Improving knowledge discovery with contextual article summaries and recommendations. Providing fulfilment teams with clearer ticket context and dependencies when work is routed to them. Analyse existing service ...