The role holder also provides a rapid response to incidents and escalated user queries. Responsible for proactively identifying opportunities to better support business processes, the SSDA also works with management and end-users to support new and existing applications and reports. Working across a variety of applications and projects including set-up, maintenance, and ensuring the delivery of a … high-quality service. Understand how you contribute to performance, ensure targets are met and strive for continuous improvement. Support and participate in problem and knowledgemanagement processes. Support operational activities through effective incident and data resolution, minimising disruption to the end user. Promote and improve data quality of BPSS related systems, ensuring up to date and accurate information … to allow the informed evaluation of resource requirements and effective management of staff. Configure and manage the system(s) in line with the documented change control process, and access permissions to ensure the requirements of the organisation are met; have due regard for system and modular interdependencies and interfaces together with local user and national data security (access) requirements More ❯
Barrow-in-furness, Cumbria, United Kingdom Hybrid / WFH Options
Lorien
the end user base within the a submarine programme to provide effective, value-add best practice guidance and recommendations as well as identifying potential improvement enablement opportunities and robust knowledge management. Key responsibilities include: Provide expert consultation on the usage and optimization of Siemens NX software in marine engineering and shipbuilding context across the project and design engineer user … base. Provide "at elbow" support and knowledge transfer to users, advocating best practice for a digital solution, both on site in Barrow-in-Furness, and remotely (requirement for 2-3 days onsite within the first few weeks to build relationships) Take ownership of end user issues and queries that are raised, perform triage to ensure they are managed by … the appropriate team(s) as needed- Training, Process, Data, IM&T etc. Be the "voice of the user" on the programme and leverage insight and knowledge (including from prior experience) of current support topics to generate improvement opportunities for training, user guides, business process, automation and systems Work with multi-disciplinary teams to understand current and planned functional increments More ❯
Barrow-In-Furness, Cumbria, Barrow in Furness, United Kingdom Hybrid / WFH Options
Experis
the end user base within the a submarine programme to provide effective, value-add best practice guidance and recommendations as well as identifying potential improvement enablement opportunities and robust knowledge management. Key Skills/requirements Provide expert consultation on the usage and optimization of Siemens NX software in marine engineering and shipbuilding context across the project and design engineer … user base. Provide "at elbow" support and knowledge transfer to users, advocating best practice for a digital solution, both on site in Barrow-in-Furness, and remotely (requirement for 2-3 days onsite within the first few weeks to build relationships) Take ownership of end user issues and queries that are raised, perform triage to ensure they are managed … by the appropriate team(s) as needed- Training, Process, Data, IM&T etc. Be the "voice of the user" on the programme and leverage insight and knowledge (including from prior experience) of current support topics to generate improvement opportunities for training, user guides, business process, automation and systems Work with multi-disciplinary teams to understand current and planned functional More ❯