3 of 3 Knowledge Management Jobs in the North West

high-quality, secure, and resilient services. You will build and drive experience-led outcomes (XLAs) alongside SLAs, automate the routine, shift left with strong knowledge management (KCS), and align operations with ITIL 4 practices and the SDI Service Desk Manager Standard. Partner across IT, 3rd Parties, and wider … problems, major incidents, and communications. - Define, track, and improve SLAs and XLAs (employee experience, sentiment, FCR); publish transparent, business-aligned dashboards. - Establish Major Incident Management routines (war rooms, comms cadence, post-incident reviews) and embed problem management to remove recurring issues. - Implement AI technologies, virtual agents, and workflow ...

Lead Consultant to deliver on an HR project for an initial 12-week period, the engagement is to implement: • Core HRSD Setup • HR Case Management • Agent Workspace for HR Case Management • Employee Center • HR Services • HR Knowledge Management • Integration with Dynamics365HR The project will require workshops ...

Organisation This is a large, global organisation where technology plays a central role in how the business operates. Core systems underpin finance, people, knowledge management, client engagement, and service delivery, making this a high-profile and business-critical position. The organisation continues to invest in modern platforms, cloud … track record of leading system integration, modernisation, or cloud-aligned initiatives ** Confident people leader with experience managing teams and third-party partners ** Excellent stakeholder management skills, able to balance competing priorities and influence at senior levels ** Solid understanding of live service, support, and operational resilience in a 24/ ...