Service Desk Manager
- Location
- Devizes, England, United Kingdom
continual improvement and exceptional user experience. Deliver a modern support model that maximises first-point resolution through automation, self-service, AI-enabled support and knowledge management. Own and maximise the value of the ITSM platform, using automation, service intelligence and data-driven insight to improve performance and efficiency. Lead … incident, request and problem management activities, ensuring effective triage, rapid resolution and sustainable service improvements. Champion user-centred service delivery, using feedback, performance data and operational insight to enhance user outcomes. Lead the transition of new and changed services into live operation, ensuring services are supportable, resilient and designed ...