2 of 2 Knowledge Management Jobs in Leeds

and drive excellence within our Tier 2 - Global Service Desk Team . As a key technical leader, you will ensure efficient incident resolution, problem management, and service request fulfillment while upholding ITIL best practices. This role is pivotal in bridging Tier 1 and Tier 3 support teams as well … clear escalation and de-escalation pathways. Implement and maintain ITIL-based best practices in service requests, incident, problem, and change management. Continuously refine service management workflows to improve response times and service quality. Own and optimize the Knowledge Management system, ensuring updated documentation and SOPs. Drive automation … to drive efficiency improvements. Mentor, coach, and develop Tier 2 engineers providing training and career growth opportunities. Conduct regular performance reviews, training sessions, and knowledge-sharing initiatives. Foster a collaborative and high-performance culture within the service desk team. Act as a key liaison between Service Desk and Business More ❯

are accountable for maintenance, configuration, and reliable operation. They implement system upgrades and monitor system performance, taking proactive service protection activities as appropriate. Line management will be a part of this role, helping the Technical Application Specialists at junior grades to grow and develop. The grade E role is … an experienced specialist capable of managing multiple complex projects: Possesses a deep understanding of multiple Workday components (i.e., Human Capital Management, Payroll, Compensation including Advanced Comp, Time and Absence, Recruitment, Learning, etc.) or a knowledge of VNDLY, HiredScore, and Planning would also be advantageous. Takes responsibility for delivering … conducts complex analyses on budget progress in other areas while working within established systems. Delivers prescribed outcomes by working as directed within established data management systems and procedures. Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports by working within More ❯