4 of 4 Knowledge Management Jobs in Oxfordshire

within the IT team, overseeing the helpdesk function that is the entry point for all issues, problems and requests. You will own major incident management, problem management, and change management processes. You will be the driving force behind continual service improvement, ensuring all services are underpinned by … robust ITIL practices and aligned to our strategic and operational goals. Key Responsibilities: Leadership and Team Management Lead and develop the IT Helpdesk team across all tiers (L1, L2, L3) ensuring seamless end-to-end support of the highest quality. Build a team to support the Institute's long … and customer expectations with a white-glove approach. Champion service excellence and user satisfaction through proactive engagement and feedback mechanisms. Incident, Problem and Change Management Act as the owner for Major Incident Management, ensuring timely resolution and effective communication during incidents. Lead root cause analysis and Problem Management More ❯

to apply for DV clearance. Let us introduce the role AWE is currently recruiting for an Information Exploitation & Capability Specialist for the Information, Configuration & Knowledge Management group. We are looking for an information specialist who understands strategic organising, securing and leveraging information to drive decision making, efficiency and … passion for professional growth, identifying skills gaps and recommending training or upskilling opportunities Cultural Change - Be a advocate for fostering a culture that values knowledge sharing, collaboration and continuous learning Identify and implement improvements - Guide stakeholders in best practices to ensure information is accessible, can be leveraged effectively, and … business needs. Who are we looking for? We do need you to have the following: Prior experience of working within L&D Strong stakeholder management skills Knowledge of different training methods including technology-based learning Strong knowledge of Office 365 Applications You'll need to have the More ❯

system integrity and data quality to uphold confidentiality, integrity, and availability. Drive Change Control and System Integrity: Develop and enforce robust testing and release management processes while maintaining comprehensive documentation of support, system administration, and change control procedures to protect business continuity. Coordinate Projects and Third-Party Engagements: Serve … by supporting project implementations and coordinating with third-party suppliers to resolve issues and enhance system functionality. Proactive Performance Monitoring and Maintenance: Utilise advanced management tools to monitor performance metrics and perform essential maintenance tasks, ensuring optimal application performance. Foster Continuous Learning and Knowledge Management: Keep up … related software, and underlying infrastructure, and support training initiatives to build user competency. Collaborate for Continuous Process Improvement: Work closely with operational and Information Management teams to define reporting requirements accurately and implement enhancements that drive improved service delivery. What you'll need to succeed To be the successful More ❯

in order to apply for DV clearance. Let us introduce the role AWE is currently recruiting for a Configuration Administrator for the Information, Configuration & Knowledge Management group. Key Accountabilities: Accountable for assisting in maintaining Configuration Control system across their area(s) of responsibility. Maintaining baselines (under direction) in More ❯