2 of 2 Knowledge Management Jobs in Slough

mentored to deliver the right plans to drive business performance - and we'll celebrate the results with you along the way. About the role Own and evolve the global knowledge management strategy for HR Shared Services. Ensure content is structured, accessible in a global platform, and continuously updated across geographies and service lines to drive operational excellence and … scalability. Your responsibilities Define and lead the global knowledge management strategy for HR People Services and support other processes within the Global Business Services (i.e. Finance, Supply Chain, procurement, etc.) Develop, improve and maintain a global framework for SOPs, process documentation, FAQs, and internal knowledge bases. Oversee taxonomy, templates, and content structure across systems (e.g., Confluence, EDCM … models with content owners across 5 locations and service lines. Ensure consistent updates, version control, content creation and lifecycle management. Promote adoption of KM best practices through training, change management, content creation and engagement. Partner with Operations, Process Excellence, CoEs and Service Line Leads to standardize and optimize documentation. The experience we're looking for Bachelor's degree in More ❯

issues, and support Gather business requirements and translate them into scalable system solutions Maintain system integrity and drive continuous improvement Requirements: 4+ years of experience in Salesforce Administration Strong knowledge of Sales Cloud and Service Cloud Excellent communication skills able to explain technical features to non-technical users Salesforce Administrator Certification (ADM201) is preferred Confident facilitating workshops and supporting … cross-departmental users Experience with Lightning, Flows, validation rules, and permission sets Desirable: Exposure to Experience Cloud or Knowledge Management is a bonus Prior experience supporting change management or user onboarding Whats in it for you? £30,000 £40,000 salary (dependent on experience) Flexible hybrid working Collaborative culture with room for growth Ongoing learning and Salesforce More ❯