3 of 3 Knowledge Management Jobs in Stevenage

technical issues, working closely with business stakeholders, vendors, infrastructure teams, and application owners to maintain and enhance operational support services. The role requires strong knowledge of ITIL/ITSM processes, CMDB management, application administration, and reporting platforms, with a focus on delivering reliable and efficient support within … release activities including impact assessment, RFC creation, CAB support, deployment validation, back-out planning and post-implementation checks. Maintain operational documentation including SOPs, runbooks, knowledge articles, support models, configuration records and handover artefacts. Work closely with product vendors, third-party suppliers, Service Desk, infrastructure, security and business teams ...

widespread adoption and use of certified Copilot agents Training, Guidance, & Support: Develop and maintain Copilot guidance for different user groups, including executives, EAs, managers, knowledge workers, analysts, and operational support teams Coordinate practical training, demos, clinics, webinars, and user support materials Work with the AI Enablement & Adoption Lead … escalation routes Use Cases & Value Realisation: Work with business stakeholders to identify practical Copilot use cases that improve productivity, quality, consistency, decision support, and knowledge work Prioritise Copilot use cases by value, reusability, ease of adoption, risk, and relevance to user personas Capture evidence of adoption, usage, feedback, time ...

widespread adoption and use of certified Copilot agents Training, Guidance, & Support: Develop and maintain Copilot guidance for different user groups, including executives, EAs, managers, knowledge workers, analysts, and operational support teams Coordinate practical training, demos, clinics, webinars, and user support materials Work with the AI Enablement & Adoption Lead … escalation routes Use Cases & Value Realisation: Work with business stakeholders to identify practical Copilot use cases that improve productivity, quality, consistency, decision support, and knowledge work Prioritise Copilot use cases by value, reusability, ease of adoption, risk, and relevance to user personas Capture evidence of adoption, usage, feedback, time ...