6 of 6 Knowledge Management Jobs in Hertfordshire

working within a high-impact, collaborative environment. The RoleAs a Technical Write you will be responsible for producing clear, accurate, and high-quality documentation while establishing and maintaining the knowledge management framework. This role supports delivery teams, customers, and bid activities by ensuring technical, operational, and procedural information is captured, standardised, and accessible. The role combines hands-on … technical writing with ownership of knowledge management in ServiceNow, ensuring that knowledge articles, reusable assets, and lessons learned are available across ITSM and project delivery functions. Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and development. The Responsibilities* Produce technical documentation, including … release notes, and training material.* Translate complex technical information into concise, audience-appropriate content.* Maintain document templates and standards to ensure practice-wide consistency.* Establish and manage a centralised knowledge repository.* Work with Incident, Problem, and Change teams to ensure knowledge capture and reuse.* Drive adoption of Knowledge-Centred Services (KCS) practices in ServiceNow.* Capture, curate, and More ❯

via Teams Provisioning • Building laptops using Autopilot • Previous ITSM experience • Print devices, Uniflow, scanning • Strong network fundamentals including VPN troubleshooting. • Azure Entra ID/Active Directory Administration • Intune Administration • Knowledge Management creation and maintenance • Remote Control Tools • Server Fundamentals • SharePoint Proactive awareness and alerting of: • New software requests. • Security breaches. Your team This will be a hybrid role … tasks via our AskIT ServiceNow system. • Highly motivated with a flexible approach. • A willingness to continually develop levels of knowledge. • Ability to support staff at different levels of ICT knowledge and experience. • Excellent time management and organisational skills with the ability to achieve results. • Full UK Driving license More ❯

Glue, RMM, automation, workflows, alerting). Develop the roadmap for internal systems, ensuring they scale with business needs. Design, implement, and optimise automation, workflows, and integrations. Lead on IT knowledge management, ensuring documentation and processes are consistent and reliable. Act as the subject matter expert and key point of contact for internal IT tools. Engage with stakeholders across … automation tools. Strong understanding of workflow design, automation, and process optimisation. Experience introducing governance, best practice, and documentation standards. Comfortable operating independently while also having leadership potential. Strong stakeholder management and communication skills. Strategic mindset with the ability to turn business needs into technical solutions. Why Join Us? A greenfield opportunity to shape and own our internal IT systems More ❯

to collaborate with external stakeholders to measure and monitor successes. You will drive opportunities to support sustainability for validation strategies, maintain and develop skills and competencies and support internal knowledge management. You will implement change strategy in order to instil a high performance culture. Your role will involve all phases of the V model and design life cycle, from … and addressing system requirements, analysing system behaviour, managing system architecture and ensuring the overall functionality. Strong Experience in Model Based System Engineering Proven experience of Process improvement/change management and being part of a continuous improvement culture. Strong leadership skills, with the ability to define and communicate a clear engineering vision. A self-motivated leader with the drive More ❯

a roadmap that supports growth and scales with the business. Designing and implementing automation, integrations, and workflows to make everyday work smarter. Setting best practice for documentation, governance, and knowledge management. Acting as our internal systems expert — the go-to person for all things tooling and automation. Partnering with stakeholders to understand challenges and create simple, effective solutions. Proactively … a leadership role, building and mentoring a small internal systems team over time. What You'll Bring Strong experience owning, managing, and improving IT systems and tooling. Hands-on knowledge of Halo, IT Glue, RMM , and automation platforms. A natural talent for designing workflows and optimising processes. Experience introducing governance, standards, and documentation structure. Ability to work autonomously while More ❯

a roadmap that supports growth and scales with the business. Designing and implementing automation, integrations, and workflows to make everyday work smarter. Setting best practice for documentation, governance, and knowledge management. Acting as our internal systems expert — the go-to person for all things tooling and automation. Partnering with stakeholders to understand challenges and create simple, effective solutions. Proactively … a leadership role, building and mentoring a small internal systems team over time. What You’ll Bring Strong experience owning, managing, and improving IT systems and tooling. Hands-on knowledge of Halo, IT Glue, RMM , and automation platforms. A natural talent for designing workflows and optimising processes. Experience introducing governance, standards, and documentation structure. Ability to work autonomously while More ❯