1 Knowledge Management Jobs in Hertfordshire

first point of contact. What I'll be doing - your accountabilities Skills required for the job * Highly professional customer service interactions * Create and maintain knowledge management * Close the loop with escalations and complaints * Complete up to 2nd line diagnostics including but not exclusive to router diagnostics * Provide SME … Excellent customer service skills * Excellent IT literacy * Capability to achieve Cisco accreditations * Ability to resolve issues in a timely fashion but also to update knowledge/questions for the rest of the team * Proactively manage customer interactions and escalate as appropriate * Own and resolve of complex customer issues with … little management support * Display role model behaviours within the roles and responsibilities of your role People accountabilities Experience you would be expected to have We expect any candidates to evidence the ability to work in line with the BT Values: * Personal -We come across as human beings. We show more »