a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledgemanagement Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1 … phone etiquette Bilingual English and Swedish/French Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT … Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus JBRP1_UKTJ More ❯
a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledgemanagement Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1 … phone etiquette Bilingual English and Swedish/French Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT … Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus JBRP1_UKTJ More ❯
Stevenage, Hertfordshire, England, United Kingdom Hybrid / WFH Options
MBDA
to collaborate with external stakeholders to measure and monitor successes. You will drive opportunities to support sustainability for validation strategies, maintain and develop skills and competencies and support internal knowledge management. You will implement change strategy in order to instil a high performance culture. Your role will involve all phases of the V model and design life cycle, from … and addressing system requirements, analysing system behaviour, managing system architecture and ensuring the overall functionality. Strong Experience in Model Based System Engineering Proven experience of Process improvement/change management and being part of a continuous improvement culture. Strong leadership skills, with the ability to define and communicate a clear engineering vision. A self-motivated leader with the drive More ❯
