1 of 1 Knowledge Management Jobs in Sunbury-on-Thames

ll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal … responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to identify, specify, and … understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of ITIL (preferred) Technical Proven expertise as a ServiceNow Application Manager or Consultant Advanced knowledge of workflows, UI policies, business rules, flow designer More ❯