4 of 4 Knowledge Management Jobs in Surrey

ll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal … responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to identify, specify, and … understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of ITIL (preferred) Technical Proven expertise as a ServiceNow Application Manager or Consultant Advanced knowledge of workflows, UI policies, business rules, flow designer More ❯

reporting. Your new role To be successful in this role you will have substantial experience of iTrent, ServiceNow operating models, and a good working knowledge of reporting tools (such as Business Objects and Power BI). You will also have the ability to scope and develop reports needed by … the business. You will have solid experience of project management principles and practices coupled with advanced knowledge of MS Office products, particularly Excel. I am looking for an excellent communicator at all levels with the ability to positively influence and build effective relationships. You will have an eye … PowerPoint would be advantageous. Key responsibilities Work closely with stakeholders to understand business needs and translate them into solutions Configure and customise HR case management, employee workflows, and service portals Provide expertise in HR case management best practices Provide guidance and training to internal teams on ServiceNow HR More ❯

We are looking for a candidate to start in this role early to mid June. Requirements: Experience: 5+ years in a similar role, strong knowledge of ITIL framework and best practices, proficient in service desk software and ITSM tooling, Microsoft 365, Microsoft Intune, PC setup and configuration, understanding of … adequately trained in their roles and encourage cross-training. ITIL Best Practices: Implement ITIL best practices to optimize service delivery to the group. Incident Management: Own incident and problem management, seeing issues through to resolution. Reporting and Analysis: Provide detailed reporting on incidents, BAU requests, and ensure ticket … development. Collaboration: Collaborate with the wider IT team to ensure service owners are kept informed and escalations are dealt with in a timely fashion. Knowledge Management: Develop and maintain knowledge bases to capture repeatable tasks. Capacity Planning: Own the JML (Joiners/Movers/Leavers) process and More ❯

functional and performance metrics. • Execution, development and planning of System tests and Contribute to the evolution of product quality for ESMA products. • Support Test Management tools and continuous integration methodologies; • Compilation of regular Test execution summary report with metrics. Job Requirements - including work experience and education • Batchelor/Master … GUI) testing • Experience in planning, estimating and development of system tests. • Experience of Devops, Jenkins, Docker containers and automation test frameworks. • Experience of test management software. • Defect Tracking and Knowledge Management software (Atlassian JIRA and Confluence preferred) • Knowledge of testing Methodologies • Knowledge of operation of … Analysers, VNAs, power meters etc • Proven experience in program language in an automation test environment (C/C++/Python etc.) • Excellent Interpersonal skills. • Knowledge on RF fundamentals and communications theory. • Independent, self-motivated, team player and multitasking capabilities. • Ability to work in a fast-paced and changing environment. More ❯