2 of 2 Knowledge Transfer Jobs in Leicester

capture operational requirements for new systems, services and enhancements. Support testing, validation and service readiness activities for new or changed solutions. Create and maintain knowledge articles, user guides, support procedures and operational documentation. Assist with service transition activities, including knowledge transfer and operational handover. Work with colleagues ...

uses that information to inform the client. Reacts to moderately complex client inquiries and conducts research to solve issues within established guidelines. Continues knowledge transfer for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology. Includes clarifying impact with clients, validating through internal research … maintenance on accounts. Verifies system changes made and ensures the outcome is accurate. Builds client relationships through accurate and timely communication. Establishes credibility through knowledge of systems and product functionality. Understands clients' business needs and objectives and identifies opportunities to promote new products and services. Interprets basic technical client ...