Enterprise Applications Support Analyst
Macclesfield, England, United Kingdom
Bodycote
active engagement with our ERP System and Project Management teams. Key Responsibilities: Daily monitoring and management of enterprise applications within the business, with extensive knowledge of ERP systems, primarily Microsoft Navision. Resolving incidents and requests in line with the defined ITIL based processes and agreed Business service level agreements. … application client or SQL when required. Delivering IT support and troubleshooting for Bodycote Enterprise Applications and end users in a predominantly Windows environment. Facilitating knowledge transfer across the Group and customer base including end user training and Knowledge Base contributions. Identifying areas of improvement and implementing corrective … years’ experience in a customer facing role supporting a complex Windows based environment. Experience with Navision manufacturing modules. ITIL Certified to Foundation Level. Working knowledge of Microsoft cloud-based technologies such as, Office 365 and Azure. Experience with Microsoft SQL databases. French or German language skills. Salary/package More ❯
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