2 of 2 Knowledge Transfer Jobs in Surrey

response, troubleshooting, and root cause analysis to mitigate and prevent future issues Work closely with engineering, support and operations teams to upskill and promote knowledge transfer, producing training materials and articles Participate in on-call rotation to provide support and ensure system uptime Qualifications What you’ll bring … taking ownership of projects Other highly desirable, but not essential skills are: Azure certifications, such as Azure Administrator, Azure Developer, or Azure DevOps Engineer Knowledge of Linux operating systems e.g. RHEL/OpenShift Understanding of network topologies and common network protocols and services Knowledge of security best practices ...

client-facing service teams prior to go-live. Define and embed standardised transition frameworks covering support model design, SLAs, documentation, tooling configuration, and knowledge transfer. Coordinate cross-functional readiness to ensure capability, capacity, and governance are in place to support stable day-one and ongoing operations. … multi-location, global service management function of 50+ people. • Demonstrated experience managing and improving service delivery and client support operations, with strong ITSM knowledge and practice (ITIL Managing Professional or equivalent level of practical knowledge). • Strong client-facing leadership capability, with experience representing service delivery at executive ...