Information Technology Service Delivery Manager
- Hiring Organisation
- Alexander Lyons Solutions
- Location
- Godstone, Surrey, UK
- Employment Type
- Full-time
across the Group, the IT Service Delivery Manager will ensure technology services remain reliable, secure, and aligned with the needs of the organisation's law firms. Key Responsibilities Service Delivery & Helpdesk Leadership Lead the IT Helpdesk, managing performance, monitoring service levels, analysing trends, and driving meaningful improvements. Reduce recurring issues … team members, fostering a positive, collaborative, and customer-focused culture. Candidate Profile/Required Competencies Experience in an IT management role within a law firm or regulated professional services environment. Strong technical background in the Microsoft ecosystem, including Microsoft 365, Azure, Entra ID, PIM, Intune, and associated security tools. Demonstrable ...