Lead Service Designer
- Hiring Organisation
- RedCat Digital
- Location
- London Area, United Kingdom
Working for a very high-growth, industry-leading digital business, the Lead Service Designer will lead end-to-end service design across digital journeys, contact centres and operational processes within a complex model involving millions of customers and thousands of partners. The Lead Service Designer … functional initiatives from discovery to delivery Blending automation, AI and human support into seamless journeys Clearly defining and tracking impact (CX, operational, commercial) The Lead Service Designer will have: A track record of delivering measurable impact (customer behaviour, business performance, operational outcomes) Owning end-to-end service design ...