Sunderland, Tyne and Wear, UK Hybrid / WFH Options
DWP Digital
Pay up to £77,740, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a LeadProductManager to join Digital Channels for the Next Generation Contact Centre (NGCC) & Contact Centre Modernisation Programme (CCMP). As our LeadProductManager, you … scale of what we do is extraordinary, with over 35,000 agents and receiving circa 80 million calls a year. You and your role You'll work with and lead our product teams, using your contact centre domain knowledge to develop product roadmaps and handle complex issues. Together with the Architects, Engineers, Operational colleagues and business strategy … co-develop applications that enable millions of DWP citizens to access essential support, payments and to get into work. This is a key senior leadership role. You will: Drive product vision, roadmaps, and lifecycle management. Collaborate with diverse internal and external stakeholders. Empower and lead a team of Product Managers and Analysts. Share expertise and mentor others More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
DWP Digital
Pay up to £77,740, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a LeadProductManager to join Digital Channels for the Next Generation Contact Centre (NGCC) & Contact Centre Modernisation Programme (CCMP). As our LeadProductManager, you … scale of what we do is extraordinary, with over 35,000 agents and receiving circa 80 million calls a year. You and your role You'll work with and lead our product teams, using your contact centre domain knowledge to develop product roadmaps and handle complex issues. Together with the Architects, Engineers, Operational colleagues and business strategy … co-develop applications that enable millions of DWP citizens to access essential support, payments and to get into work. This is a key senior leadership role. You will: Drive product vision, roadmaps, and lifecycle management. Collaborate with diverse internal and external stakeholders. Empower and lead a team of Product Managers and Analysts. Share expertise and mentor others More ❯
Check out the role overview below If you are confident you have got the right skills and experience, apply today. DWP. Digital with Purpose. We are looking for a LeadProductManager to join Digital Channels for the Next Generation Contact Centre (NGCC) & Contact Centre Modernisation Programme (CCMP). As our LeadProductManagerMore ❯
