Service Desk Lead
- Hiring Organisation
- Places for People
- Location
- Preston, Lancashire, North West, United Kingdom
- Employment Type
- Permanent
build a career where your work has real impact, we'd love to hear from you. More about your role As Service Desk Lead, you will lead the day-to-day operation and performance of the Service Desk, guiding and supporting a team of IT Service Desk Engineers to deliver … efficiency. As the operational escalation point for complex technical issues, you will support the team in resolving difficult problems and work with our Incident Lead, Problem Lead, and second- and third-line teams to achieve timely resolutions. You will contribute to effective knowledge management by keeping service documentation and knowledge ...