Support Services Practice Lead
- Location
- Birmingham, England, United Kingdom
TRIRIGA, MREF and associated services. As our support services capability continues to grow, we are looking for an experienced and ambitious Support Services Practice Lead to shape, lead and continuously improve our support function. Role Purpose The Support Services Practice Lead is responsible for the strategic and operational leadership … final escalation point for major service issues and customer concerns. Drive service consistency, stability and operational excellence across all support teams. Lead and develop Support Team Leads and wider support teams. Define organisational structures, roles, responsibilities and operating models. Build capability across analysts, specialists and team leaders. Foster a culture ...