Director - Process Excellence Office (IT Service Management)
Slough, Berkshire, United Kingdom
Mars, Incorporated and its Affiliates
dynamic product owner role, you'll have the opportunity to revolutionize and institutionalize how we design and implement Service Management processes, CMDB, Service Introduction, Lean Six Sigma, Business Continuity, and Disaster Recovery processes. Empower our associates with the right tools, frameworks, methodologies, metrics, and governance so they … and effectiveness. What are we looking for? Master's degree in engineering, management, or related field preferred, or equivalent experience. Extensive experience in ITSM, Lean Six Sigma, CMDB, Disaster Recovery, and Service Introduction to Operations. Proven track record in understanding and shaping strategic Service Management analytics solutions … with business needs. Evaluate and enhance CMDB performance and maturity. Design and implement continuous improvement processes to deliver business value (cost, quality, time) using Lean Six Sigma methodologies, tools, and frameworks, while coaching associates in Green, White, and Black Belt methodologies. Design and implement Business Continuity Planning More ❯
Employment Type: Permanent
Salary: GBP Annual
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