design and deliver cloud-based contact centre solutions at enterprise scale. This role is instrumental in shaping digital transformation initiatives, ensuring regulatory compliance, and implementing secure, resilient, and scalable systems that support omnichannel customer engagement. The ideal candidate will have hands-on experience delivering AWS contact centre solutions, migrating from legacy platforms, and aligning architecture decisions with … recovery, and multi-region redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect … Performance Goals Deliver a secure, compliant, and resilient AWS contact centre architecture. Maintain high standard platform availability while improving CSAT/NPS metrics. Complete migrations from legacysystems within agreed timeframes and governance standards. Travel & Location Based in Glasgow, Scotland, this hybrid role involves some travel for workshops, cutovers, and vendor engagement. More ❯
design and deliver cloud-based contact centre solutions at enterprise scale. This role is instrumental in shaping digital transformation initiatives, ensuring regulatory compliance, and implementing secure, resilient, and scalable systems that support omnichannel customer engagement. The ideal candidate will have hands-on experience delivering AWS contact centre solutions, migrating from legacy platforms, and aligning architecture decisions with … recovery, and multi-region redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect … Performance Goals Deliver a secure, compliant, and resilient AWS contact centre architecture. Maintain high standard platform availability while improving CSAT/NPS metrics. Complete migrations from legacysystems within agreed timeframes and governance standards. Travel & Location Based in Glasgow, Scotland, this hybrid role involves some travel for workshops, cutovers, and vendor engagement. More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Verelogic IT Recruitment
design and deliver cloud-based contact centre solutions at enterprise scale. This role is instrumental in shaping digital transformation initiatives, ensuring regulatory compliance, and implementing secure, resilient, and scalable systems that support omnichannel customer engagement. The ideal candidate will have hands-on experience delivering AWS contact centre solutions, migrating from legacy platforms, and aligning architecture decisions with … recovery, and multi-region redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect … Performance Goals Deliver a secure, compliant, and resilient AWS contact centre architecture. Maintain high standard platform availability while improving CSAT/NPS metrics. Complete migrations from legacysystems within agreed timeframes and governance standards. Travel & Location Based in Glasgow, Scotland, this hybrid role involves some travel for workshops, cutovers, and vendor engagement. More ❯
Glasgow, Lanarkshire, United Kingdom Hybrid / WFH Options
Huxley Banking & Financial Services
Acturis Business Analyst Insurance This is a new and exclusive role for a Acturis Business Systems Analyst to join my thriving Insurance client based in Glasgow city centre as they expand their acturis projects team. Role details Title- Acturis Business Systems Analyst Employer: Insurance Location: Anywhere in the UK and home working hybrid (this insurance business has over … so as long as you can get to one office one day of the week, you are fully flexible hybrid working) Permanent role £40-45,000 Overview: The Business Systems Migration Analyst is tasked with managing and executing data migration workstreams within the Acturis insurance software platform. This role is crucial in ensuring the accurate and efficient transfer of … data from Legacysystems to Acturis, while maintaining data integrity throughout the process. In this role you will support the overall implementation process, playing a key role in the successful transition to the Acturis platform. If you have a keen eye for detail and are skilled in data migration, we encourage you to apply. What we are More ❯
