Lincoln, Lincolnshire, East Midlands, United Kingdom
pib Group
Recoveries/Credit Control Team Leader to support our recoveries team. This role involves overseeing the debt recovery operation, providing support and guidance to recover any rent guarantee and legal payments made during the life cycle of the previous rent guarantee claim. Key Responsibilities : Proactive workflow management motivating your team to achieve personal targets and agreed Service Level Agreements Develop … and implement effective strategies to optimise collections, driving continuous improvement initiatives in processes, systems and customer engagement Liaise with internal and external stakeholders, including legal and compliance teams, to address complex cases and escalate issues when necessary. Support your team with training, coaching and feedback, identifying key trends implementing improvements for both income and performance Undertake regular file audits to More ❯
